too nice? how can that be?

The saga of the floor continues....

I have been told that I am too nice in dealing with this issue, but I am terrified that if I let me inner b.... out they will replace the flooring and do a job that is worse than the current condition of the floor. Several people have told me to get "stronger" language... a few have encouraged me to threaten.

Today I sent the following:

Good Morning,

Another week has passed and I am wondering what is happening.  I know that you said that the order has been placed and material is not yet in hand, is there a time line for receipt of the material as yet?

I am aware that I am asking the same question frequently but as I am in the dark as to how this is truly moving forward asking is my only means of getting information.

 

Is there any further information to share today?

Thank you

tell me, is this wimpy or wussy?

Tomorrow's e-mail, if no response from today's follows:

Good Morning,

I received the following e-mail from you on September 19th:

Yes, actually. We’ve located the material in Missouri, we’ve put in the order, but the material is not yet in-hand, and I didn’t want to give you half a story.  As soon as I know more, I’ll be in touch.

It is now six days and two requests for information later and I have no further information.  Was the order placed?  Please name the source, and please, give me the purchase order number, and the shipping number as well.  

I look forward to this information and expect an answer by the close of business today, September 26, 2013. 

Shari Wolf

I don't like this one bit... but I guess it is time???